Omni-channel fulfilment is nothing new; grocery store owners would provide an instant delivery service before supermarkets changed our shopping habits. The challenge in today’s retail environment is the number of products consumers expect to be available instantly; this has fuelled the construction of behemoth distribution centres and corresponding distribution networks.
These beasts used to provide a relatively simple goods in/out service to retail outlets on a push demand basis with stock profiles dictating what was sold in-store. The shift to click & collect and same day delivery means that the distribution network is being pulled apart and this requires a far more sophisticated and integrated system.
A traditional operations manager will understand the basic mechanics of running a warehouse but the rapid growth of home delivery and click & collect has meant many businesses and individuals are learning on the job. It is no surprise that there have been headline failures because there is no text book solution for an ever evolving question.
External expertise can provide valuable ideas and insight, these ‘qualified’ individuals will often be working for your competition who are putting the pressure on you having implemented a successful fulfilment operation. Consultants will generally come in with a viewpoint and a model to ‘fit’ your business and do not have the front line hands on experience. As a headhunter I speak to a diverse range of people who are at the forefront of omni-channel fulfilment and as such understand the different approaches being taken.
If omni-channel is something your business needs then bringing in the right experts from the start to mastermind your strategy will save you both financially and operationally in the long run.
Read the Latest Blog Content from Catandra
What is Executive Search Executive Search is a form of recruitment typically used to deliver a result in the following circumstances: Highly confidential/commercially sensitive role; Unique/Niche candidate requirements. In regular recruitment known as contingent...read more
Where does a Retail Executive Search Specialist Add Value? Engaging a headhunter to undertake a search assignment is not a task to be taken lightly; you are bringing in external expertise and entering a two way relationship with both parties accountable for the...read more
5 Pointers for Recruiting Digital Retailers E-commerce has been around for some time now and many retailers still struggle with the concept of incorporating digital into their retail offering. One of the biggest challenges is identifying the skillsets required to...read more