Building a Strong Business Reputation
Considering Internal and External Perceptions
“The way to gain a good reputation is to endeavour to be what your desire to appear” (Socrates)
Everyone engaged with your business creates their own perception of it, a bad reputation may lose you a big client or the best candidates. Whilst some factors fall outside your control, through managing those that do you can build a better reputation.
Factors that Impact Reputation
- Company Image
- Staff Values
- Customer Opinions
- Brand Loyalty
- Digital Presence
- Social Media
- Business Performance
- Your Story
Tell Your Story
Reputations can take years to build and seconds to destroy, carefully managing the factors within your control can create a company that clients want to work with and candidates want to work for.
Scroll down for 10 tips on enhancing your business’s reputation
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Enhance your Reputation
Research Company Image
Searching for your company will yield a range of views.
Understand Staff Values
Are you staff promoting your business or complaining away from work.
Value Customer Opinions
Reviews are an opportunity to gather feedback and engage with customers.
Create Brand Loyalty
Repeat business is a sign you are doing something right.
Companies with good culture make headlines and generate positive PR.
The first place many candidates look when researching a business.
Build Digital Presence
Are you publishing content that makes you a thought leader in your market.
Accept Social Media
Engaging with clients and candidates across social media can create engagement and enhance reputation.
Monitor Business Performance
“Success breeds success”. Strong performance generates interest.
Tell Your Story
Do you have a story to tell that creates a personality for your business.