Recruitment complaints have become more prevalent on LinkedIn in the last year or so, these typically contain one or more of these issues including a lack of quality recruitment and service:

Candidates

  • The recruiter never called me back;
  • Did the job even exist;
  • I never hear from recruiters or headhunters.

Clients

  • The agency rang me on my first day to ask for work;
  • I’m constantly getting business development calls.

There is a running theme that causes these complaints in the first instance; recruitment is a sales job and the majority of businesses train and manage recruiters to KPIs. i.e. unless a task creates monetary value you are encouraged not to do it.

Whilst there may be some cashflow logic to this it is a short-term view; the fundamental flaw is that there is no consideration given to quality of service and personal relationships. Better agency recruiters take the time on their own merit to manage candidate and client relationships and stand out above the majority.

‘No Jobs’ – so many times I have heard recruiters lie about roles or invent potential leads to sound busy. This leads to the majority of miscommunications because candidates then expect an update on a fictitious lead and don’t receive one. My advice; have some guts and if you are quiet feed this back to candidates as part of a wider market assessment.

Given the quality of CRM systems now there really is no excuse for not managing communications with candidates and clients alike so the solutions here are not rocket science:

Candidate Complaints

  • Recruiters should manage candidate files, notes and diarise follow ups;
  • Do not advertise ‘CV fish’ with fake jobs which creates work for you and makes you look bad;
  • As a candidate manage your communications with recruiters and headhunters, if you don’t get on with one drop them and move to others that provide the service you deserve;

Client Complaints

  • Business development shouldn’t start with seeing someone update their job title, stay on top of the market and manage regular communications with prospects and clients;
  • If you are on the end of constant business development calls don’t scream and shout but politely explain your situation and dictate if/how you want to communicate with us.

Finally the lack of barriers to entry have created a plethora of agencies; many of whom are not trained and don’t comply with the basics such as registration with the Information Commissioner’s Office (ICO). As a candidate and client you have the right to decide who you work with and not get strong armed by aggressive sales tactics, with GDPR you also have absolute control over your personal data. Therefore, choose your partners carefully and politely decline offers from those that you are unhappy with.

If you want to understand how we work with candidates and clients please contact us here.

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